Do you have a question? Here we hope we have listed some of the main questions you may have, and of course, their answers. All the questions are listed first. To see the answer to individual questions simply click on the question.
If you don't find an answer to your particular question here, feel free to email us at info@wefixcomputers247.co.uk or call 0870 247 3650.
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| 1. |
What exactly do Amberworks do? |
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Amberworks specialises in providing computer
services and products to businesses and some home users.
Amberworks has a unique company structure aimed at
giving our customers the best and most flexible service
offering available in the industry.
Our services range from one-off support and repairs, to
specialist IT solutions and on-going service contracts.
Our products range from entire office systems with
networked servers to small items such as cables and
memory.
For more information about Amberworks see about us and
to find out more about our products and services click
here
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| 2. |
How long have Amberworks been in business? |
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Amberworks has been in the computer service business since 1999. For more information about Amberworks please see the about us section.
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| 3. |
What services do you offer? |
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Amberworks offers a comprehensive range of services for businesses and home users.
In brief these services include:
- Troubleshooting & Repairs
- Upgrades
- Software installation & set-up
- Service Contracts
- New PC Set-up
- Preventative Maintenance
- System Healthcheck
- Broadband Installation
- Networking
- Internet & Virus protection
- Data Backup & Recovery
- Independent Advice
- FREE Internet phone calls
For more information see our Products and Services section.
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| 4. |
I only use my computer at home. Can you still help me? |
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Yes. We pride ourselves in offering the best
computer products and services to business and home
users. Whether you are a home working professional or
you simply use your PC to "do a bit of internet
shopping", we will be happy to assist you.
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| 5. |
I'm an independent professional working from home and rely heavily on my PC. How can you help me? |
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Amberworks specialises in providing computer
services to businesses. As such we have the perfect
offering for the professional home worker.
We provide corporate service levels not normally
associated with home users (such as same day response
and contactable 24 hours), and we offer a range of
service contracts specifically created for the home
worker that start at only £24 per month. These contracts
provide peace of mind and exceptional value for money. See Service Agreements for more details.
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| 6. |
I run a business - can you help with my IT solutions? |
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Yes. We provide a range of products and services
specifically for small businesses. These include one-off
emergency support, on-going service contracts, computer
system checks, in addition to design, installation and
configuration of complete office systems. For more
information see our business services section.
Also, unlike most computer service companies,
Amberworks does not service the whole SME market which
normally includes companies with hundreds of users. We
generally work with small to medium sized companies
(typically less than 100 users), which means that you
will never get that feeling that you are getting second
class treatment while bigger customers are serviced. You
will always get the personal and flexible service you
need and desire.
We know how businesses work and we know what matters to
them... fast efficient service and value for money.
Consequently our entire offering is built around these
requirements.
Finally, we offer a great guarantee to all our business
customers. Because we are confident we can fulfil your
needs, if in the first two months of taking out a
service contract with us you find it's not for you than
we'll refund the whole of the first two months fees back
to you - that's a promise! *Terms apply
You've got nothing to lose by giving us a call on 0870
247 3650 to see how we can help you get the most from
your computer systems.
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| 7. |
Do you offer service contracts for home users as well as businesses? |
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Yes. We offer a range of service agreements
designed to accommodate the needs of everyone from the
single PC home office user to the small business running
a server and number of networked PC's. Starting at only
£24 per month they offer exceptional value for money and
give you total peace of mind.
For more information see our Service Agreements section.
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| 8. |
My PC isn't working properly - what could be wrong? |
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Obviously if we could accurately tell you this here
then our job would be a lot easier. Although we can't
tell you what's wrong we can suggest a few obvious
things before you call us out. However, please be warned
that if you don't know what you're doing then some of
these could cause more damage so be very careful or just
call us anyway (better to be safe than sorry!):
The PC is entirely dead - check that there is power to
it. Plug another appliance into the same power socket
and see if it works. If you are running your laptop from
a battery then plug it into a mains socket to see if the
battery has simply "run out of juice". Check the fuse in
the plug or use another power cable to make sure it's
not that causing the problem. If this doesn't reveal an
obvious problem then you probably need our help.
The keyboard is dead - re-boot the PC to make sure a
particular program hasn't stopped and made the keyboard
appear to be dead. Borrow another keyboard from a friend
or neighbour to see if this makes a difference. If this
doesn't reveal an obvious problem then you probably need
our help.
The screen is dead - Check the power lead and mains
socket that the monitor is plugged into as in point a)
above. Borrow another monitor from a friend or neighbour
to see if that works. You can do this even for a laptop
either as a temporary measure or to check whether it's
the screen or the hardware that the screen connects to
inside the laptop. If this doesn't help or reveal an
obvious problem then you probably need our help.
Your internet connection keeps dropping or running
slowly - this is usually either down to a modem problem
or more likely, temporary problems with your Internet
Service Provider. Before wasting money on getting expert
support it is worth waiting a few hours (or, if you can
afford to, a whole day) and trying again to see if the
problem has "gone away". If it hasn't then contact your
ISP to be sure they don't have a problem. If all this
doesn't help then give us a call.
Your PC is "doing strange things" such as rebooting,
running very slowly, popping up windows or programs that
you have not requested - In this case your PC is
probably infected by a computer virus and you probably
need our help to remove it and secure your PC in the
future.
If the above tips have not revealed a more obvious
source for your computer problem then call us now on
0870 247 3650.
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| 9. |
What do you charge for an on-site visit? |
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Amberworks has a No Fix No Fee policy, and has no
call out fee.
For a one-off business support call we charge £79+VAT.
There is a minimum one hour charge (providing we fix the
problem). Parts are extra and are provided at a very
competitive rate.
For a one-off home user support call the charges are
£47+VAT (£55.23 incl VAT) per hour and will never charge
for more than two hours labour on any single problem.
Should we diagnose your problem but you decline to have
your system repaired, for whatever reason then a
diagnostic fee is due.
All labour is guaranteed for 7 days and parts for 12
months (unless stated otherwise)
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| 10. |
How soon can you fix my PC? |
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We We will always attempt to visit you at your
business premises or home on the same day provided we
receive your call before 11AM, it not then the next
business day.
How long it takes to repair the computer obviously
depends on the nature of the problem but most are
generally completed within 48 hours.
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| 11. |
Can you service my PC on a regular basis? |
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Yes. You can either call us when you need us or you
can take out one of our service agreements which include
an annual check as part of the service. For more
information on our service agreements click here.
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| 12. |
Can you support my current PC or do I need a new one? |
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Provided your PC meets a certain basic minimum
standard (see our terms and conditions for details) then
we will be happy to support it. Generally, if a computer
isn't to our minimum standard then it should be replaced
as replacement parts will be hard to find and the
software that runs on it will no longer be supported by
the manufacturer. If this is the case then we can
provide you with advice on the perfect new system to
meet your requirements. We will never try to sell you
something you don't need!
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| 13. |
Do you sell PCs and accessories? |
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Yes. All of our mobile engineers (Service
Technicians) can offer you advice on products.
We can provide everything you could possibly need for your computer set-up! And what's even better is that we can provide you with a complete "no hassle" package including installation, set-up and on-going support.
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| 14. |
Do you sell refurbished PC's |
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No. We only sell new computers and peripherals.
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| 15. |
Do you do upgrades? |
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Yes. Not only will we upgrade your computer but, if you like, we will assess your current computer's specification against your needs, recommend the perfect upgrade, and provide all the necessary parts. What more could you want?
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| 16. |
What payment methods do you accept? |
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We accept cash, cheques (with a bank card) plus credit
(subject to a small handling fee) and debit card payments.
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| 17. |
What is an Amberworks Service Technician? |
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Amberworks operates a mobile force of computer engineers known as Service
Technicians. They are known as Service TEchnicians
because they are far more than simply technical experts.
They are not only passionate about technology and highly skilled technicians but they also manage your problem from start to finish.
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| 18. |
I have a more technical question. Where can I get the answer? |
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Although we can't provide answers on-line to any
technical question, if you go to our Technical FAQs
section we have a selection of common questions and
their answers. If this doesn't help then our Service
Technicians will be happy to provide you with
information if they visit you on a support call.
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